KW Lash Lounge LLC / US customer information

Returns & Refunds

These procedures apply to accessory orders from KW Lash Lounge LLC in the United States. All amounts are USD.

1. If a piece does not suit you

For a preference return, tell us within 30 calendar days of delivery. Eligible goods must be unused and unwashed, with original supplied components and packaging. This includes an item that simply does not suit you; it is our return procedure, not a claim of a general statutory non-defective online return right. Inspecting an item without using it does not by itself waive applicable rights.

2. Hygiene and exceptions

Opened or used lash brushes and headbands that have contacted skin or hair are not eligible for preference returns. This does not remove remedies for defects or misdescription. Personalization is not offered; no launch clearance or blanket “final sale” rule applies. Please do not wash or use an accessory to test whether you want to keep it.

3. Arrange the return

1. Email [email protected] with your order reference, SKU, quantity and reason for return. Tell us whether it is a preference issue, damage or a wrong item.
2. Wait for our return instructions and prepaid tracked postal/courier label. No public drop-off or pickup is offered.
3. Hand the parcel to the instructed postal/courier service within 14 calendar days after your notice. Pack all supplied components securely and retain the handover record.

Instructed mail-return destination: 7955 E Arapahoe Ct, Unit 2222, Centennial, CO 80016, US. This is a mail-only destination, not a public shop or visiting premise.

4. Label cost and fees

One domestic prepaid label per preference-return parcel costs $6.95, deducted from your refund. No additional carrier surcharge is passed on. For defective or wrong goods, the merchant pays the label: 0 dollars to you. Restocking fee: $0.00. Original outbound shipping is not refunded for a preference return.

5. Defective, damaged or wrong goods

Report problems promptly, preferably within 7 calendar days of delivery; this reporting target does not cut off applicable rights. Explain the problem and provide relevant photographs if possible. We offer replacement or refund with a free return label; where return is waived, accepted evidence can trigger the refund. A full-order merchant-fault refund includes original outbound shipping. A partial fault refund includes the affected goods and attributable paid shipping.

6. Refund timing and method

Refunds are processed within 7 business days after receipt and inspection of returned goods, or accepted defect evidence if return is waived. The refund uses the original payment method. For a manual bank transfer, funds return only to the verified original payer account; we do not invent or publish banking details on this page. We explain any deduction for the stated preference label or nonrefundable preference outbound shipping.

7. Exchanges and cancellation

There are no direct exchanges. Use an eligible return and send a separate new request for another piece. Before dispatch, you may cancel for a full refund without a cancellation fee. If you disagree with a return decision, contact us with your reference and concern; applicable rights remain intact.

Contact the merchant

For order, privacy or policy questions, include the order reference where available. Please do not send sensitive financial details.