KW Lash Lounge LLC / US customer information

Shipping Policy

These procedures apply to accessory orders from KW Lash Lounge LLC in the United States. All amounts are USD.

1. Where we deliver

Contiguous 48 United States and District of Columbia only. We do not accept Alaska, Hawaii, territories, international addresses, PO boxes, or APO/FPO/DPO destinations at launch. There is no local pickup or public collection service. Enter a complete street address, city, state and ZIP code so we can review the destination.

2. Rate and free-shipping threshold

One order shipment costs $6.95. Shipping is free at a merchandise subtotal of $75.00 or more, before shipping and after any actual discount. No discounts apply at launch. The threshold is based on the merchandise in the order, not an earlier cart or a later separate request. Listed shipping and product prices include any applicable sales tax; no extra tax appears at checkout.

3. When the clock starts

Sending checkout does not start preparation. Preparation starts on the next business day after both manual acceptance and cleared payment. Transit starts when the parcel is dispatched. Business days mean Monday–Friday, excluding US federal holidays.

• Preparation: 1–2 business days.
• Transit: 3–6 business days from dispatch.
• Total estimated window: 4–8 business days.

The estimate is not a guaranteed delivery date. No contracted carrier, automatic tracking feed or instant dispatch notification is promised.

4. Address changes and cancellations

If you notice an error, email us immediately with the order reference and corrected address. We review whether a change is still possible; do not assume a message has changed a parcel already in transit. Before dispatch, you may cancel for a full refund with no cancellation fee. We do not charge a hidden address-change surcharge.

5. Delays and missing parcels

If a delay is known before we take payment, we explain revised delivery terms and let you decline them and cancel or receive a refund. If an accepted parcel is late or appears missing, contact us with the reference and delivery address. We review the dispatch and delivery information available and work with you on a resolution; you are not required to accept a new delivery date without discussion.

6. Damage, wrong items and returns

Check the parcel and product on arrival without using the goods. Report damage or a wrong item promptly, preferably within 7 calendar days; that target does not cut off applicable rights. Keep packaging where practical and send relevant photographs if available. Merchant-fault returns have a free label. A full-order merchant-fault refund includes original outbound shipping; a partial fault refund covers affected goods and attributable paid shipping. See Returns & Refunds for the complete procedure.

Contact the merchant

For order, privacy or policy questions, include the order reference where available. Please do not send sensitive financial details.